Product Description

The Telecommunications Value Streams comprise all the major value streams typical in a telecom company. The Telecommunications Value Streams are an essential and integral part of business architecture, and instead of starting from scratch, our pre-built deliverable jumpstarts the process, accelerating time to value. However, as each company has unique processes – with dozens of variations – our deliverable is a springboard, not a fully baked, customized consulting deliverable.

(As the Telecommunications Value Streams is a digital deliverable, we do not accept returns or issue refunds. Please read the product description carefully before purchasing.)

Telecommunications Value Streams Deliverable:

• A set of 26 value streams detailed the primary and supporting activities of the value chain. The value streams are decomposed into one step of high-level detail.
• Bonus: A Guide to Value Streams.

Enterprise and Business Architects can use the Software Company value streams as a straw model and customize them to the needs of their enterprise.

(Note: While we reference business capabilities, journey maps, and process maps, please realize that this product pertains to only the value streams. We offer other products which span business capabilities. Furthermore, the value streams are in simple PowerPoint format and are editable.)

Telecommunications Value Streams:

Value Streams, as they relate to business architecture, are a series of activities that collectively produce a product or service, thereby delivering value to the customer. These sequential activities offer an end-to-end perspective of work processes, from the initial customer interaction to the final product or service delivery. This comprehensive view illuminates how an organization achieves its strategic objectives and satisfies customer needs.

The symbiotic relationship between Business Capabilities and Value Streams in business architecture is akin to the Yin and Yang concept. Business Capabilities define what an organization can do, incorporating the necessary skills, technologies, and resources required to carry out its strategy. In contrast, Value Streams depict how these capabilities create customer value. While Business Capabilities encapsulate potential, Value Streams convert this potential into actionable results. Collectively, they provide a complete understanding of an organization, facilitating strategic decision-making and alignment with overarching goals.

Value Streams are fundamental to a Telecommunications Company. These businesses navigate multifaceted, interconnected processes involving various departments and stakeholders. Value Streams offer a holistic, clear view of these processes, enabling the detection and correction of inefficiencies, bottlenecks, or gaps. By ensuring every activity contributes to the value delivered to the end customer, waste is minimized, and productivity is boosted.

Telecom firms can leverage Value Streams in several key areas. Value Stream Mapping can identify potential improvements to optimize network performance and reliability in network operations. It can also reveal non-value-adding activities in the customer service process, such as redundant ticket handling or prolonged approval wait times. In product development, Value Streams can accelerate the launch of new services, ensuring faster time-to-market. For customer service, Value Streams can improve efficiency, leading to more effective resolution of customer complaints or inquiries.

Furthermore, Value Streams provide a strong foundation for documenting detailed process maps and customer journey maps. Process maps offer a granular view of individual operations, ensuring alignment with the broader Value Stream and helping prevent process inefficiencies or miscommunications between departments. Concurrently, customer journey maps, which trace a customer’s interactions with the organization, can align with Value Streams. This alignment ensures that every customer touchpoint contributes to the overall value, enhancing the customer experience. As such, Value Streams serve as an invaluable tool, empowering organizations to deliver value efficiently and effectively.

The Value Streams are a result of several consulting engagements at reputed enterprises. While they are practical and based on real-life scenarios, each organization is different with divergent processes, and hence you will need to customize them to your company’s unique needs.

How to Use Value Streams Deliverables:

• We strive to provide a generic and representative straw model Value Streams typical to an industry. However, as each firm differs, the specific steps in a value stream may vary – sometimes marginally and sometimes substantially. Business architects and process experts must use the deliverable as a springboard and customize it to each company’s unique needs.
• After tailoring the value streams to reflect the internal reality of your business flows, business architects can leverage the value streams to cross-map with business capabilities, detailed process maps, customer journey maps, and other artifacts to glean insight and understand the footprint and relationships between these entities.
• The value streams can be a basis for detailing the processes with additional information (actors, actions, data, systems, etc.) and crafting customer journey maps.

Fine Print:

• We sell digital products, so there are no returns, refunds, or replacements. Therefore, please read the product description carefully before making a purchasing decision.
• A generic set of Value Streams may or may not fit your needs, or the content relevance will vary substantially.
• Sold on an as-is basis and without any implied or explicit warranties.
• Consultants and firms wanting to use it for their clients have a different pricing model.
• The sale is for digital products only and does not include customization or implementation help.
• Please review our standard terms of service.