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By: Ciopages Staff Writer
Date: Apr 08, 2019
The emergence of social, mobile, cloud and analytics are the drivers for a customer-centric digital transformation of the customer relationship management function. CRM capabilities model (or customer relationship management capabilities map) is an essential tool for understanding what CRM functio...
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Date: May 23, 2017
Transforming customer experience is the nirvana and holy grail of digital transformation. While it is easy to want to optimize user experience, it not that simple or straightforward. Let’s first establish what is not transforming the customer experience: Nicely designed web pages are...
Read More...By: Ciopages Staff Writer
Date: May 14, 2017
CRM Business Transformation, as the name suggests, is more than just implementing a CRM software solution. It is more than that. CRM Business transformation, in fact, is an integral part of your digital transformation of the enterprise. So, if CRM transformation involves just bolting on a new an...
Read More...By: Ciopages Staff Writer
Date: May 10, 2017
Which one of the SalesForce.com implementation partners and consultants should you select for your enterprise CRM transformation? This is not as simple as it sounds as there are many SalesForce.com implementation partners of all stripes, sizes, costs and solutions. Choosing the right business consultant...
Read More...By: Ciopages Staff Writer
Date: May 08, 2017
What is CRM Transformation Vision? It is important to have a long-term vision for the CRM transformation. The CRM transformation is complex, costly and cumbersome, yet the rewards of successful completion are many. So having a higher level vision of what CRM means to your enterprise, articulated i...
Read More...By: Ciopages Staff Writer
Date: May 08, 2017
CRM Digital Revolution and Transformation is an exciting development for most enterprises but could prove to be a scary experience for some companies which are left behind. CRM digital transformation is more than just buying your favorite cloud-based CRM software, even though a good system is ...
Read More...By: Ciopages Staff Writer
Date: May 06, 2017
Before we get excited about the top 20 CRM Transformation Benefits, let us stipulate that not every company will derive all or most of the benefits outlined below. The volume and the value of the CRM transformation benefits vary by size of the company, the competitive factors, customer expectat...
Read More...By: Ciopages Staff Writer
Date: May 06, 2017
Firstly, ask yourself do you need a CRM transformation consulting partner? Given the high stakes, massive investment, and lack of specific skills most enterprises supplement and complement their internal teams with a consulting or IT services partner in key initiatives such as a CRM transformation...
Read More...By: Ciopages Staff Writer
Date: May 06, 2017
A good CRM transformation strategy is worth its weight in gold. That said what makes a CRM transformation strategy good? And what are the components of a good CRM transformation strategy? Let’s dig in so that you can craft a compelling CRM Strategy and make your transformation a big success. C...
Read More...By: Ciopages Staff Writer
Date: May 06, 2017
The broad definition of a CRM Transformation Program is a rethinking of strategy, process, data and systems which support the sales teams in the end-to-end customer management value stream and firmly ensconces the customer-first philosophy. Before you buy a CRM system and bolt on to your existing IT la...
Read More...By: Ciopages Staff Writer
Date: Apr 05, 2017
What are the underpinnings of a successful CRM Transformation Program Design? It is all about approaching CRM transformation as a combination of thoughtful CRM Strategy, re-engineered and optimized CRM processes, rearchitected CRM systems, and flawless CRM and Sales operations. Unless one ha...
Read More...By: Ciopages Staff Writer
Date: Apr 05, 2017
What are the top ten CRM Software benefits? Customer relationship management is the cornerstone function in most enterprises and the CRM Software benefits are varied and multi-dimensional. While the CRM Software solutions are a key pillar of transformation, it is but one pillar. So, to harness the ...
Read More...By: Ciopages Staff Writer
Date: Apr 05, 2017
What is CRM Digital Transformation? The CRM digital transformation is one of the key developments of the last decade and is continuing with new frontiers like Artificial Intelligence, Machine Learning, and IOT (Internet of Things) influencing the direction of CRM platforms and technologies. The...
Read More...By: Ciopages Staff Writer
Date: Apr 05, 2017
CMOs and CIOs of large global firms have realized a CRM Transformation Innovation Agenda should be not just about blocking and tackling but should include Greenfield thinking and leapfrogging as key components of a CRM transformation projects. CRM innovations, such as AI (Artificial intelligence), ...
Read More...By: Ciopages Staff Writer
Date: Apr 05, 2017
What is a CRM Transformation Roadmap? A CRM Transformation Roadmap, an integral part of an overall CRM transformation framework, is a step-by-step navigation to get your enterprise from the point of departure to the point of arrival, by taking a set of actions, implementing some activities and achieving...
Read More...By: Ciopages Staff Writer
Date: Apr 05, 2017
The CRM Software Adoption checklist is a simple yet important set of principles, practices, and perspectives an enterprise should consider during a CRM transformation project. There are many reasons CRM transformation programs fail and one of the key reasons is the lack of adoption among the k...
Read More...By: Ciopages Staff Writer
Date: Apr 05, 2017
CRM software pitfalls to avoid is a checklist of items to be cognizant of and address while licensing CRM software. Enterprises are embarking on CRM (Customer Relationship Management) transformation programs to take advantage of the new generation technologies, including but not limited to, cloud-based...
Read More...By: Ciopages Staff Writer
Date: Apr 05, 2017
CIOPages.com CRM Transformation Framework is an integrated and practical approach to planning and executing a fundamental shift in how CRM works today and evolving it to the desired target state. Before we dissect the components of the CRM Transformation Framework, please also note that CIO...
Read More...By: Ciopages Staff Writer
Date: Feb 21, 2017
CRM Transformation Drivers: When it comes to CRM transformation, there are external and internal drivers that not only necessitate that transformation but that encourage and shape it. These can include digital offerings and insight, cloud-driven interactions, customer expectations, and more. To bette...
Read More...By: Ciopages Staff Writer
Date: Feb 21, 2017
Social CRM is the latest and possibly a powerful variation of the traditional CRM. CRM, or Customer Relationship Management systems and processes are an essential part of enterprises. Without the use of this CRM technology and platform, companies can really struggle to meet the needs of their customer...
Read More...By: Ciopages Staff Writer
Date: Feb 21, 2017
What is the best CRM Transformation Approach? It depends on various factors, both internal and external, strategic and operational. Transforming a company's CRM is important for growth and development, but the process must be undertaken correctly in order to have the highest level of success possible....
Read More...By: Ciopages Staff Writer
Date: Feb 21, 2017
CRM in the cloud is no longer a fad, it is the way things shall be. CRM was one of the first waves of SAAS/Cloud offerings to change the software landscape. Having CRM is a must for companies, in order to track their customers and learn what types of services or products will be the best choices ...
Read More...By: Ciopages Staff Writer
Date: Nov 12, 2016
Top features to consider in a CRM System: CRM Software has evolved in the recent years, driven by cloud, social, mobile and analytics, and perhaps most importantly a focus on user experience. CRM Systems transformation is not an easy decision and is fraught with challenges in large firms with ...
Read More...By: Ciopages Staff Writer
Date: Oct 15, 2016
Optimizing the Omni-channel experience is not an easy task. Examples galore where major companies fail to provide the level of omni-channel experience many digitally savvy customers expect. A globalized economy pushes competition to new heights. While this is often good for consumers, it forces major...
Read More...By: Ciopages Staff Writer
Date: Oct 15, 2016
Before embarking on a major investment in Customer relationship management software, it is important to know the CRM Software Implementation Considerations. An effective customer relationship management solution increases customer affinity, makes sales team productive, creates transparency into ...
Read More...By: Ciopages Staff Writer
Date: Oct 14, 2016
CRM Systems and Processes - Transformation Drivers CRM Systems and processes are a cornerstone of enterprise business operations, particularly in a highly competitive landscape for customers from local and foreign, traditional and emerging competitors. How do you know if and when it is time for...
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