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By: Ciopages Staff Writer
Date: May 24, 2017
Why should you care about digital business transformation building blocks? Well, if you are an executive at any firm, the pressure to go digital is coming from all quarters. Digital, alas, is the new “Plastics.” So, today we have all been conditioned to think going digital is a strategic imper...
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Date: May 23, 2017
Why do you need to think about the digital transformation of products and services? Selling your existing products in the digital channels is one challenge, but in the dot com and the web2.0 era, most companies have achieved this e-commerce capability – to some extent or the other. When compet...
Read More...By: Ciopages Staff Writer
Date: May 23, 2017
Digital customer engagement is the art, science, and technologies involved in optimizing the physical and virtual interactions and transactions with prospects, customers, and other valuable stakeholders. Innovative technologies like big data analytics, chatbots, guided self-service, augmented and...
Read More...By: Ciopages Staff Writer
Date: May 23, 2017
Customer experience strategy (CX Strategy) involves defining the foundational building blocks of who the customer segments are, their preferences and proclivities, how they wish to engage and transact, and based on such data, formulating a game plan on how to engage with the customers (and pros...
Read More...By: Ciopages Staff Writer
Date: May 23, 2017
Transforming customer experience is the nirvana and holy grail of digital transformation. While it is easy to want to optimize user experience, it not that simple or straightforward. Let’s first establish what is not transforming the customer experience: Nicely designed web pages are...
Read More...By: Ciopages Staff Writer
Date: May 23, 2017
What is a Human Resources or HR Transformation Roadmap? An HR Transformation Roadmap is a step-by-step navigation to get your enterprise from the point of departure to the point of arrival, by taking a set of actions, implementing some activities and achieving some outcomes, in a planned sequen...
Read More...By: Ciopages Staff Writer
Date: May 14, 2017
CRM Business Transformation, as the name suggests, is more than just implementing a CRM software solution. It is more than that. CRM Business transformation, in fact, is an integral part of your digital transformation of the enterprise. So, if CRM transformation involves just bolting on a new an...
Read More...By: Ciopages Staff Writer
Date: May 10, 2017
Which one of the SalesForce.com implementation partners and consultants should you select for your enterprise CRM transformation? This is not as simple as it sounds as there are many SalesForce.com implementation partners of all stripes, sizes, costs and solutions. Choosing the right business consultant...
Read More...By: Ciopages Staff Writer
Date: May 10, 2017
The business requirements gathering methods are a dime a dozen, and there is no universal answer to what is right. It is par for the course, and different strokes for different folks. It depends on the SDLC methodology, the type of project, the level of complexity, whether it is buying or building, and...
Read More...By: Ciopages Staff Writer
Date: May 09, 2017
What are Supply Chain KPIs? Supply Chain KPIs (Key performance indicators) are the metrics and measures that help supply chain professionals monitor the efficacy and efficiency of various supply chain processes. The Supply chain KPIs specifically refer to the top few metrics that have a significan...
Read More...By: Ciopages Staff Writer
Date: May 08, 2017
What is CRM Transformation Vision? It is important to have a long-term vision for the CRM transformation. The CRM transformation is complex, costly and cumbersome, yet the rewards of successful completion are many. So having a higher level vision of what CRM means to your enterprise, articulated i...
Read More...By: Ciopages Staff Writer
Date: May 08, 2017
CRM Digital Revolution and Transformation is an exciting development for most enterprises but could prove to be a scary experience for some companies which are left behind. CRM digital transformation is more than just buying your favorite cloud-based CRM software, even though a good system is ...
Read More...By: Ciopages Staff Writer
Date: May 08, 2017
Digital Supply Chain is an important and evolving paradigm driven by a set of new generation technologies and influenced by the new wave of business models that are demanding more from the supply chain. Of course, digital is the latest buzzword and it seems like everything is going digital and every...
Read More...By: Ciopages Staff Writer
Date: May 08, 2017
The HR digital revolution is here and now. Hitherto, HR was deemed a cost center and was perhaps one of the last in line for any significant investment or transformation. The digital revolution taking place across the enterprise value chain has indeed affected the staid old world of Human Resour...
Read More...By: Ciopages Staff Writer
Date: May 08, 2017
Why embark on a Human Resources Digital Transformation? The question is elemental. Today, more than ever, the employees (and prospects) are the customers of HR and the customer-first philosophy engendered by broader societal trends and enabled by digital technology has arrived to the human resource...
Read More...By: Ciopages Staff Writer
Date: May 06, 2017
Before we get excited about the top 20 CRM Transformation Benefits, let us stipulate that not every company will derive all or most of the benefits outlined below. The volume and the value of the CRM transformation benefits vary by size of the company, the competitive factors, customer expectat...
Read More...By: Ciopages Staff Writer
Date: May 06, 2017
Firstly, ask yourself do you need a CRM transformation consulting partner? Given the high stakes, massive investment, and lack of specific skills most enterprises supplement and complement their internal teams with a consulting or IT services partner in key initiatives such as a CRM transformation...
Read More...By: Ciopages Staff Writer
Date: May 06, 2017
A good CRM transformation strategy is worth its weight in gold. That said what makes a CRM transformation strategy good? And what are the components of a good CRM transformation strategy? Let’s dig in so that you can craft a compelling CRM Strategy and make your transformation a big success. C...
Read More...By: Ciopages Staff Writer
Date: May 06, 2017
The broad definition of a CRM Transformation Program is a rethinking of strategy, process, data and systems which support the sales teams in the end-to-end customer management value stream and firmly ensconces the customer-first philosophy. Before you buy a CRM system and bolt on to your existing IT la...
Read More...By: Ciopages Staff Writer
Date: Apr 24, 2017
Enterprise Transformation Project Plans are complex yet critical. In order to keep your business competitive and responsive to changes in your industry and in the economy as a whole, a large-scale enterprise transformation program may be necessary to drive growth and help you maintain your strategic po...
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