Product Description

The Utilities Company Value Streams comprise all the major value streams typical in a utility provider. The Utilities Company Value Streams are an essential and integral part of business architecture, and instead of starting from scratch, our pre-built deliverable jumpstarts the process, accelerating time to value. However, as each company has unique processes – with dozens of variations – our deliverable is a springboard, not a fully baked, customized consulting deliverable.

(As the Utilities Company Value Streams is a digital deliverable, we do not accept returns or issue refunds. Please read the product description carefully before purchasing.)

Utilities Company Value Streams Deliverable:

• A set of 40 value streams detailed the primary and supporting activities of the value chain. The value streams are decomposed into one step of high-level detail.
• Bonus: A Guide to Value Streams.

Enterprise and Business Architects can use the Utilities Company value streams as a straw model and customize them to the needs of their enterprise.

(Note: While we reference business capabilities, journey maps, and process maps, please realize that this product pertains to only the value streams. We offer other products which span business capabilities. Furthermore, the value streams are in simple PowerPoint format and are editable.)

Utilities Company Value Streams:

Value Streams, as employed in business architecture, depict the sequence of activities that collectively create a product or service, delivering value to a customer. This series of activities provides an end-to-end perspective of work processes, commencing with initial customer interaction and ending with the ultimate product or service delivery. This comprehensive view highlights how an organization achieves its strategic objectives and meets customer needs.

Business architecture’s interplay between Business Capabilities and Value Streams mirrors the Yin and Yang concept. Business Capabilities define what an organization can do, integrating the necessary skills, technologies, and resources required to execute its strategy. On the other hand, Value Streams show how these capabilities generate customer value. While Business Capabilities encapsulate potential, Value Streams turn this potential into tangible outcomes. Together, they offer a complete view of an organization, promoting strategic decision-making and alignment with overarching goals.

Value Streams are essential to a Utilities Company. Such companies navigate complex, interconnected processes involving various departments and stakeholders. Value Streams provide a clear, comprehensive view of these processes, enabling the identification and correction of inefficiencies, bottlenecks, or gaps. By ensuring that each activity contributes to the value delivered to the end customer, waste is minimized, and productivity is increased.

Utilities providers can leverage Value Streams in several contexts. For instance, in service delivery, Value Stream Mapping can identify potential areas for improvement to expedite response times and improve service reliability. It can also highlight non-value-adding activities in maintenance operations, such as redundant inspections or excessive waiting times for equipment. Value Streams can enhance process efficiency for customer service, resulting in quicker resolution of customer complaints or inquiries.

Furthermore, Value Streams lays a robust foundation for documenting detailed process and customer journey maps. Process maps offer a granular view of individual operations, ensuring alignment with the broader Value Stream to prevent department inefficiencies or miscommunications. Simultaneously, customer journey maps, which trace a customer’s interactions with the organization, can align with Value Streams. This ensures that every customer touchpoint adds to the overall value, improving the customer experience. As such, Value Streams serve as an indispensable tool, enabling organizations to deliver value efficiently and effectively.

The Value Streams are a result of several consulting engagements at reputed enterprises. While they are practical and based on real-life scenarios, each organization is different with divergent processes, and hence you will need to customize them to your company’s unique needs.

How to Use Value Streams Deliverables:

• We strive to provide a generic and representative straw model Value Streams typical to an industry. However, as each firm differs, the specific steps in a value stream may vary – sometimes marginally and sometimes substantially. Business architects and process experts must use the deliverable as a springboard and customize it to each company’s unique needs.
• After tailoring the value streams to reflect the internal reality of your business flows, business architects can leverage the value streams to cross-map with business capabilities, detailed process maps, customer journey maps, and other artifacts to glean insight and understand the footprint and relationships between these entities.
• The value streams can be a basis for detailing the processes with additional information (actors, actions, data, systems, etc.) and crafting customer journey maps.

Fine Print:

• We sell digital products, so there are no returns, refunds, or replacements. Therefore, please read the product description carefully before making a purchasing decision.
• A generic set of Value Streams may or may not fit your needs, or the content relevance will vary substantially.
• Sold on an as-is basis and without any implied or explicit warranties.
• Consultants and firms wanting to use it for their clients have a different pricing model.
• The sale is for digital products only and does not include customization or implementation help.
• Please review our standard terms of service.